Access To Support

Efficient Support Via Efficient Organization


All genioDATA systems are monitored intensely – in most cases genioDATA systems management realizes troubleshooting issues much earlier than the customer. If there is issues left the genioDATA team does not already work on the customer has access to the support crew depending on the contract.



The customer can open a support ticket with detailled description via the help desk system or just dump it using the telephone. Customers with service level agreements can make use of special logins to priority treatment.
Response time depends on the contract, it can range from "as soon as possible" to "within 2 hours - guaranteed".
Interested persons not yet having access to the ticket system can use the contact form or send an email to with information about the preferred time of contact by a genioDATA reprentative.